IT Help and Systems Status
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SYSTEM STATUS

PowerDirect services

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OutlookPowerDirect tenantChecking
Microsoft TeamsPowerDirect tenantChecking
TailscaleGlobal serviceChecking
Amazon AWSN. California · us-west-1Checking

Advisories may be limited. If your service is working normally, no action is needed.

NEW EMPLOYEE SETUP

Setting up a new PowerDirect laptop?

Set up your PowerDirect account before turning on the laptop. Your assigned email may end in @powerdirect.net or @powerdirectenergy.net.

PASSWORD & SIGN-IN HELP

Locked out? Start here.

Reset your PowerDirect password from any phone or computer. You do not need to be connected to the office or AWS VPN.

Reset my passwordUpdate verification methods

Both buttons open secure Microsoft pages.

AFTER YOUR PASSWORD CHANGES

Reconnect the apps you use

Your new password becomes your PowerDirect work password.

AWS VPN

Fully quit AWS VPN, reopen it, and sign in with your new password.

USERNAME FORMATPDM\yourusername

Microsoft 365

Outlook, Teams, or OneDrive may ask you to sign in again. Use your full PowerDirect email and new password.

POWERDIRECT HELP

Find the steps for your problem

Search all help or choose the category that matches your issue.

12 guides shown

Passwords & Identity

Sign-in, verification, and Microsoft 365

MFA / NEW PHONE

I replaced or lost my verification phone

  • If another verification method still works, open Security info .
  • Add the new phone before removing an old working method.
  • Keep more than one verification method when available.
  • If no method works, contact IT for identity verification.
Microsoft email

MICROSOFT 365

An app asks me to sign in after a password change

  • Fully close and reopen Outlook, Teams, or OneDrive.
  • Select the PowerDirect work account already shown.
  • Enter the Microsoft 365 sign-in address used during your password reset and the new password.
  • Do not add or select a personal Microsoft account.

Remote Access

AWS VPN, Windows App, and shared drives

AWS

AWS VPN SETUP

Set up secure remote access on my computer

Set your permanent PowerDirect password first, then use the secure AWS portal to download the VPN app and current connection profile.

View setup steps
  • If you received a temporary password, first sign in to Microsoft 365 with your assigned PowerDirect email and create your permanent password. Do not continue with AWS VPN until this is complete.
  • Open the secure AWS VPN setup portal .
  • Sign in to the AWS portal with PDM\yourusername and your current PowerDirect password.
  • On a Windows computer, download AWS Client VPN for Windows. On a Mac, download the macOS version appropriate for that Mac. Contact IT if you are unsure which Mac version to choose.
  • Install the downloaded AWS Client VPN application.
  • Download the client configuration file from the same portal.
  • Open AWS Client VPN, choose File → Manage Profiles → Add Profile, and select the downloaded configuration file.
  • Connect to the imported PowerDirect profile before opening Windows App or Remote Desktop.

AWS VPN

Outlook works, but VPN rejects my password

Outlook can remain signed in with saved access even after your work password has expired.

  • Reset your password using the button at the top of this page.
  • The reset changes both your Microsoft 365 and AWS VPN password.
  • Fully quit AWS Client VPN, then reopen it.
  • Sign in with PDM\yourusername and the new password.
Windows App

WINDOWS APP / REMOTE DESKTOP

I cannot open my remote Windows session

  • Connect AWS Client VPN before opening Windows App.
  • Open the saved PowerDirect connection provided by IT.
  • Sign in with PDM\yourusername and your current PowerDirect password.
  • Approve the Duo prompt when it appears.
  • After a password change, remove the saved account from Windows App and enter it again.
  • “Unknown username or bad password” means the password must be corrected or reset.

Computers & Files

Windows setup and OneDrive

New employee setup

NEW EMPLOYEE SETUP

Set up a new PowerDirect laptop

Use the complete setup guide before turning on a new or rebuilt PowerDirect-owned laptop.

  • Open the New Employee Laptop Setup Guide from any phone or computer.
  • Do not start the laptop until you receive your username and temporary password.
  • Use the exact PowerDirect email assigned to you. It may end in @powerdirect.net or @powerdirectenergy.net.
  • Do not choose personal use or sign in with a personal Microsoft account.
Microsoft OneDrive

ONEDRIVE

OneDrive is waiting or not syncing

  • Click the OneDrive cloud icon in the notification area near the Windows clock. If it is hidden, select the up arrow first.
  • If the cloud icon does not appear, open OneDrive from the Windows Start menu.
  • If setup is waiting, sign in with the same PowerDirect address used for Microsoft 365.
  • Check that the blue cloud icon says Up to date.
  • If an error appears, open OneDrive to identify the affected file.
  • Do not save company files in a personal OneDrive account.

Security & Support

Suspicious email and contacting IT

Phishing warning

Urgent action

SUSPICIOUS EMAIL

I received a message that may be phishing

  • Do not click, open attachments, reply, or forward it normally.
  • In Outlook, select Report → Phishing.
  • If you clicked or entered information, contact IT immediately.
  • Never approve an unexpected verification request.
Security check

Important check

CHECK THE SENDER

Make sure the name and email address match

A message can display a familiar person’s name while using an unrelated email address.

  • Select or hover over the sender’s name to reveal the complete email address.
  • Confirm the person’s name matches the address you normally use for that person.
  • Check every character after the @ sign. Look for misspellings, added words, or an unfamiliar domain.
  • Be suspicious if the message claims to be from a PowerDirect employee but the address is external.
  • Do not trust a display name, signature, logo, or previous-message text by itself.
  • If anything does not match, do not reply or click. In Outlook, select Report → Phishing.
Urgent alert

Urgent action

LOST OR STOLEN DEVICE

Protect my account after losing a device

Act immediately if a phone or computer containing PowerDirect access is lost or stolen.

  • Contact PowerDirect IT and your manager immediately. Include the device type, approximate time, and last known location.
  • Open Microsoft My Account , select Overview, and choose Sign out everywhere.
  • If the lost device was used for Microsoft Authenticator or Duo, tell IT so its verification access can be removed.
  • Change your PowerDirect password if IT directs you to do so or if anyone may know it.
  • Signing out may not take effect immediately and does not replace reporting the device to IT.

Reset page not working?

If Microsoft cannot verify your identity, contact your manager or the PowerDirect IT contact you normally use. IT may need to update your verification methods.